cue&console ("we", "us") provides club management software for snooker and gaming clubs: live tables, console timing, canteen sales, billing, staff accounts and tournaments. This policy explains what information we handle and why. If you have a question about it, contact Ahmed Jilani on +92 323 9763293.
Information we collect
When you request a plan
- Your club's name, your name, email address, phone number and city.
- The number of tables and consoles you need, and any remarks you add.
- Proof of your first payment: the transaction ID and, if you upload one, a screenshot of the payment.
When you sign in
- Your email address or staff username, and your role in the club.
- Your password, which we store only as a one-way secure hash. We cannot see or recover it.
- Failed sign-in attempts, counted for a short time so that password guessing can be slowed down.
When you use cue&console
- The records your club enters, described under "Data your club enters" below.
We do not collect card details. Payments are made directly to our JazzCash or bank account.
How we use it
- To check your payment, create your club workspace and send you your login.
- To run the service: show live tables and consoles, calculate bills and keep your reports.
- To keep accounts secure, including limiting repeated failed sign-ins.
- To contact you about your subscription, renewals and support requests.
We do not sell your information, and we do not use it for advertising.
Data your club enters
Clubs use cue&console to record their own business, which can include information about other people:
- Staff names, usernames and phone numbers.
- Customer names and phone numbers on bills and pay-later accounts.
- Tournament player names and phone numbers.
- Table and console sessions, canteen sales, inventory and payments.
This data belongs to the club. We store and process it only to provide the service to that club. Each club's data is kept separate, and one club cannot see another's. Clubs are responsible for telling their staff, customers and players that their details are recorded.
How long we keep it
- Payment screenshots are deleted automatically 60 days after upload.
- Sign-in sessions are deleted as soon as they expire.
- Failed sign-in records are deleted after 15 minutes.
- Club records are kept while the club uses cue&console. When a club is closed and deleted, its tables, sales and other records are deleted with it.
- Plan requests are kept as a record of your request. Ask us if you want yours deleted.
How we protect it
Passwords are stored only as secure hashes. Access inside a club depends on the person's role, so staff do not get the owner's controls, and every request is limited to that club's own data. No system is perfectly secure, but we work to protect your information and fix problems quickly.
Your choices
You can ask us to show you, correct or delete the information we hold about you. Club owners can change most of their club's records themselves. If you are a customer, staff member or player of a club, please contact the club first, because it controls those records. We will help where we can.
Changes to this policy
If we change this policy, we will update it on this page and change the effective date. If a change is important, we will also tell club owners directly.
Contact us
For privacy questions or requests, call Ahmed Jilani on +92 323 9763293.